"As required by ISO 9001:2015, Airfree conducts a process for the evaluation of suppliers and service providers to ensure that suppliers who have an impact on the quality of service provided are evaluated, qualified and monitored.
The evaluation process shall be carried out on the basis of the following criteria:
Meeting delivery deadlines
Order fulfillment – (Quantity)
Order fulfillment – (Product/service quality)
Customer Service (pre-sale)
Each supply or service provision results in a timely evaluation, and the average of the results is evaluated every six months, as described below:
Preferred - Suppliers whose evaluation result is over 80% remain qualified suppliers automatically.
Adequate - Suppliers whose evaluation results are between 50 and 79% remain, qualified suppliers, indicating to the supplier any opportunities for improvement to be implemented, if applicable.
Replace - Suppliers whose evaluation result is below 50% are considered suppliers with a negative supply rating. This result is communicated to the supplier and opportunities for improvement are indicated for immediate implementation. The supplier’s classification may be reviewed after such implementations.
Two consecutive years with a "Replace" rating shall result in their exclusion from the List of Approved Suppliers."